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FAQ
Who can open a trade account?
Salons, studios, barbers, beauty schools, retailers, pharmacies and distributors. Apply through the trade page and we will confirm your account and pricing.
Can I buy without a trade account?
Yes. Anyone can buy from the online shop. Trade accounts are for businesses that order regularly or in volume.
How do I choose the right lash tweezer?
Straight and curved tweezers suit isolation and classic sets. L-shaped, 45° and A-type tips suit volume fans. If you are unsure, email us your technique and we will point you to the right tip.
How should I clean and care for my instruments?
Clean after every client, dry thoroughly and store them so the tips are protected. Follow the cleaning and sterilisation requirements that apply to your salon and state.
Which payment methods do you accept?
Card payments and PayPal at checkout.
Where do you ship?
We are based in Perth, Western Australia. Shipping options and costs are shown at checkout.
What if something is not right with my order?
Email [email protected] with your order number and we will sort it out.